BCA Assured Claim Eligibility

Important Customer Notice:

During these unprecedented times our priority has always been to support our customers and people as best we can for as long as we can. Due to the recent changes in government guidelines we are unfortunately having to temporarily close the Customer Claims department and suspend our BCA Assured and Grading Claim process until further notice.

As soon as the situation changes and our processes are back up and running we will let you know and of course do all we can to process your claim as quickly as possible.


Before you make a claim it must meet the following criteria;

  • you have found a fault that wasn’t reported on the BCA Assured / BCA Assured EV/Hybrid Report.
  • you have had the vehicle for less than 48 hours or have driven less than 500 miles (whichever comes first) since uplifting the vehicle from a BCA centre OR from taking delivery of the vehicle transported to you by BCA.



The quickest way to make a claim is online.


You are unable to make a claim on a vehicle with a BCA Essential Check. The check is provided for information only.



Make an Online Grading Claim here.