BCA Assured Claim

Customer claims with BCA

Important Customer Notice:

Our Customer Claims team are working remotely, contacting our customers to progress existing claims and managing email enquiries. A member of the Team will review your claim along with any supporting documents you have submitted and contact you to discuss the next steps.

We will do all we can to progress your claim as quickly as possible, however, it may take us a little longer to process your claim. Please bear with us as our people do their best to help you.

We will continue to adapt our process as the situation evolves.


Is my claim eligible?

If you can say yes to the following criteria then we can help with a claim:

  • I found a fault that wasn’t reported on the BCA Assured / BCA Assured EV/Hybrid Report.
  • I have had the vehicle for less than 48 hours or have driven less than 500 miles (whichever comes first) since uplifting the vehicle from a BCA centre OR from taking delivery of the vehicle transported to me by BCA.

Is it a yes?

 Read Speed up my claim to ensure you have everything we need to help us process your claim swiftly, or go to Make a Claim and find out how to register your claim with us.

 I want to know a bit more about BCA Assured / BCA Assured EV/Hybrid claims.


Read more about BCA Assured and BCA Assured EV / Hybrid.
Read BCA Assured Terms and Conditions.
Read BCA Assured EV / Hybrid Terms and Conditions