Customer claims with BCA

Important Customer Notice:

Our Customer Claims team are working remotely, contacting our customers to progress existing claims and managing email enquiries. A member of the Team will review your claim along with any supporting documents you have submitted and contact you to discuss the next steps.

We will do all we can to progress your claim as quickly as possible, however, it may take us a little longer to process your claim. Please bear with us as our people do their best to help you.

We will continue to adapt our process as the situation evolves.


Step 1

If you have purchased a vehicle via BCA Live Online and you have a vehicle grading claim it is important you either:

  • Register your complaint before you remove the vehicle from site if you are self-collecting
  • If the vehicle is being delivered within one working day of receipt and a correctly endorsed proof of delivery (POD) will be required.   

Please complete the BCA Customer Claim form, making sure you have the following information to hand:

  • BCA Buyer Account number or full address
  • Registration number of vehicle
  • Sale date of vehicle
  • Please attach any supporting documents e.g. proof of delivery, images of any damage

Complete the BCA Claim Form

Alternatively if you have any questions the Customer Services Claims team are here to help so please feel free to contact us:

  • Call: 0330 102 8461
  • Lines open Monday to Friday 8.30am-5.30pm
  • Calls may be recorded