Customer claims with BCA

Important Customer Notice:

During these unprecedented times our priority has always been to support our customers and people as best we can for as long as we can. Due to the recent changes in government guidelines we are unfortunately having to temporarily close the Customer Claims department and suspend our BCA Assured and Grading Claim process until further notice.

As soon as the situation changes and our processes are back up and running we will let you know and of course do all we can to process your claim as quickly as possible.

Step 1

If you have purchased a vehicle via BCA Live Online and you have a vehicle grading claim it is important you either:

  • Register your complaint before you remove the vehicle from site if you are self-collecting
  • If the vehicle is being delivered within one working day of receipt and a correctly endorsed proof of delivery (POD) will be required.   

Please complete the BCA Customer Claim form, making sure you have the following information to hand:

  • BCA Buyer Account number or full address
  • Registration number of vehicle
  • Sale date of vehicle
  • Please attach any supporting documents e.g. proof of delivery, images of any damage

Complete the BCA Claim Form

Alternatively if you have any questions the Customer Services Claims team are here to help so please feel free to contact us:

  • Call: 0330 102 8461
  • Lines open Monday to Friday 8.30am-5.30pm
  • Calls may be recorded